Epoxy Color Sealer With Applicator Brush

Customers who are not completely satisfied with their purchase may return their product within 30 days of the original purchase date for a full refund. The product must be in its original packaging and in unused condition to be eligible for a refund. Customers may also exchange their product for another item of equal or lesser value within the same 30-day period.

 

In addition to our standard return policy, Groutko also offers a 100% satisfaction guarantee for our grout cleaner and sealer. If customers are not completely satisfied with the performance of these products, they may return them at any time for a full refund or exchange.

 

We understand that customer satisfaction is paramount, and we strive to make the return process as simple and hassle-free as possible. Our customer service team is available to assist with any questions or concerns regarding returns and exchanges.

 

Overall, our return policy is designed to ensure that customers can shop with confidence, knowing that their satisfaction is guaranteed.

 

Customers can return Groutko products that are unused, in their original packaging, and in saleable condition. The process for initiating a return would involve contacting Groutko's customer service department or the retailer where the product was purchased to understand the specific return policies and procedures. This may include providing proof of purchase and receiving a Return Merchandise Authorization (RMA) number before sending the product back. It is important to review the return policy and any associated fees before initiating a return.

 

The process for returning Groutko products other than cleaner and sealer may vary depending on the retailer or website from which you purchased the products. Typically, the process involves the following steps:

 

1. Check the retailer's or website's return policy: Before initiating a return, review the return policy of the retailer or website from which you purchased the Groutko products. This will outline the specific requirements and procedures for returning the products.

 

2. Gather proof of purchase: Locate and gather your proof of purchase, such as a receipt, order confirmation, or packing slip. This will be necessary to validate the return.

 

3. Contact customer service: Reach out to the customer service department of the retailer or website to initiate the return process. This may involve filling out a return form, contacting customer support by phone or email, or initiating the return through the retailer's online portal.

 

4. Package the products: Carefully package the Groutko products in their original packaging, if possible, and include any accessories or documentation that came with the products.

 

5. Ship the products: Follow the return instructions provided by the retailer or website to ship the products back. This may involve using a provided shipping label or selecting a carrier and shipping method of your choice.

 

6. Receive a refund or exchange: Once the returned products are received and processed by the retailer or website, you will typically receive a refund to the original form of payment or be able to exchange the products for a different item.

 

 

Groutko typically processes and ships orders within 1-2 business days after they are placed. However, this may vary depending on the volume of orders and the specific product ordered. Customers can contact Groutko directly for more specific information about processing and shipping times.

 

Groutko Shipping is dedicated to providing reliable and efficient domestic shipping services. Our shipping information and policy are designed to ensure that our customers receive their goods in a timely manner with the utmost care and attention.

 

Our shipping rates are determined by the weight and destination of the package. We offer a range of shipping options to accommodate different needs, including standard, expedited, and express delivery. Our international shipping services are available to over 220 countries and territories around the world. Customers can track their packages in real-time using our online tracking system, providing peace of mind and transparency throughout the shipping process.

 

At Groutko Shipping, we are committed to delivering goods safely and securely. Our packaging and handling procedures adhere to international standards to protect items from damage and ensure their safe arrival at their destination. In the event of any issues or concerns, our customer service team is available to provide assistance and resolve any shipping-related inquiries.

 

Our shipping policy emphasizes our dedication to customer satisfaction and reliable shipping services. We strive to exceed our customers' expectations by delivering their goods in a timely and efficient manner, and we are committed to maintaining the highest standards of quality and care throughout the shipping process. 

Thank you for choosing Groutko!